Kotak Mahindra Bank Credit Card Customer Care Numbers (24×7)

Official 24×7 Kotak Mahindra Bank customer care numbers for credit cards. Includes lost-card reporting, fraud reporting, NRI helpline, and the email + escalation ladder if customer care can't resolve your issue.

Kotak customer care — full contact list

24×7 credit card
1860 266 2666 (mobile) / 1800 209 0000 (toll-free)
Lost / stolen card
1860 266 2666 (option 2)
Fraud reporting
service.bank@kotak.com / 1860 266 2666
Email
service.bank@kotak.com
NRI helpline (international)
+91 22 6204 2666
Branch locator
Find a Kotak branch →

Numbers and contact methods sourced directly from Kotak Mahindra Bank's public help pages. The bank may update contact options without notice — verify on the bank's official website before any financially sensitive action.

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FAQ

What is the Kotak Mahindra Bank credit card customer care number?
The 24×7 Kotak Mahindra Bank credit card customer care number is 1860 266 2666 (mobile) / 1800 209 0000 (toll-free). Available all days for billing queries, dispute filing, statement requests, and general support. For lost/stolen card reporting, use 1860 266 2666 (option 2).
How do I report a fraudulent transaction on my Kotak credit card?
Report fraud immediately via service.bank@kotak.com / 1860 266 2666. Under RBI's Limited Liability circular (July 2017), if you report unauthorised electronic transactions within 3 working days, your liability is zero. Between 4-7 days, liability is capped at ₹5,000-25,000 depending on card tier. After 7 days, liability is uncapped.
Can I email Kotak for credit card support?
Yes. Email service.bank@kotak.com with your card number's last 4 digits + registered mobile number for any non-urgent query. Response SLA is typically 24-48 hours. For time-sensitive issues (fraud, lost card, EMI conversion request), phone is faster.
Is there a separate NRI helpline for Kotak credit cards?
Yes. NRIs can call +91 22 6204 2666 from outside India (paid international call). The NRI desk handles NRE/NRO account-linked credit cards, foreign-currency billing queries, and OCI cardholder issues. Indian-resident customers should use the standard 24×7 line 1860 266 2666 (mobile) / 1800 209 0000 (toll-free).
What if Kotak customer care doesn't resolve my issue?
Escalation ladder: (1) ask for a complaint reference number on the first call. (2) If unresolved in 7 days, escalate via email to service.bank@kotak.com. (3) Escalate to the bank's Principal Nodal Officer (published on the bank website). (4) If still unresolved after 30 days, file a complaint with the RBI Banking Ombudsman via cms.rbi.org.in — it's free and resolution is typically within 30 days.
RBI regulatory notice

Regulated by Reserve Bank of India.

Credit cards in India are issued by banks and NBFCs licensed by the Reserve Bank of India. Card issuance, credit limit, interest rate (APR), fees, and reward structures are at the sole discretion of the issuer subject to KYC, credit profile, and internal policy. Rates and benefits shown on this page are issuer-published and may change without notice — verify on the issuer's official website before applying.

Risk note: Carrying revolving credit-card balances at typical APRs of 36–48% per annum is one of the most expensive forms of debt in India. Always pay the total amount due, not just the minimum.

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