IDFC FIRST Bank Credit Card Customer Care Numbers (24×7)

Official 24×7 IDFC FIRST Bank customer care numbers for credit cards. Includes lost-card reporting, fraud reporting, NRI helpline, and the email + escalation ladder if customer care can't resolve your issue.

IDFC FIRST customer care — full contact list

24×7 credit card
1860 500 1111 / 022 6248 5151
Lost / stolen card
1860 500 1111 (option 2)
Fraud reporting
creditcard@idfcfirstbank.com
Email
creditcard@idfcfirstbank.com
Branch locator
Find a IDFC FIRST branch →

Numbers and contact methods sourced directly from IDFC FIRST Bank's public help pages. The bank may update contact options without notice — verify on the bank's official website before any financially sensitive action.

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FAQ

What is the IDFC FIRST Bank credit card customer care number?
The 24×7 IDFC FIRST Bank credit card customer care number is 1860 500 1111 / 022 6248 5151. Available all days for billing queries, dispute filing, statement requests, and general support. For lost/stolen card reporting, use 1860 500 1111 (option 2).
How do I report a fraudulent transaction on my IDFC FIRST credit card?
Report fraud immediately via creditcard@idfcfirstbank.com. Under RBI's Limited Liability circular (July 2017), if you report unauthorised electronic transactions within 3 working days, your liability is zero. Between 4-7 days, liability is capped at ₹5,000-25,000 depending on card tier. After 7 days, liability is uncapped.
Can I email IDFC FIRST for credit card support?
Yes. Email creditcard@idfcfirstbank.com with your card number's last 4 digits + registered mobile number for any non-urgent query. Response SLA is typically 24-48 hours. For time-sensitive issues (fraud, lost card, EMI conversion request), phone is faster.
What if IDFC FIRST customer care doesn't resolve my issue?
Escalation ladder: (1) ask for a complaint reference number on the first call. (2) If unresolved in 7 days, escalate via email to creditcard@idfcfirstbank.com. (3) Escalate to the bank's Principal Nodal Officer (published on the bank website). (4) If still unresolved after 30 days, file a complaint with the RBI Banking Ombudsman via cms.rbi.org.in — it's free and resolution is typically within 30 days.
RBI regulatory notice

Regulated by Reserve Bank of India.

Credit cards in India are issued by banks and NBFCs licensed by the Reserve Bank of India. Card issuance, credit limit, interest rate (APR), fees, and reward structures are at the sole discretion of the issuer subject to KYC, credit profile, and internal policy. Rates and benefits shown on this page are issuer-published and may change without notice — verify on the issuer's official website before applying.

Risk note: Carrying revolving credit-card balances at typical APRs of 36–48% per annum is one of the most expensive forms of debt in India. Always pay the total amount due, not just the minimum.

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