SBI Card Credit Card Customer Care Numbers (24×7)

Official 24×7 SBI Card customer care numbers for credit cards. Includes lost-card reporting, fraud reporting, NRI helpline, and the email + escalation ladder if customer care can't resolve your issue.

SBI customer care — full contact list

24×7 credit card
1860 180 1290 / 39 02 02 02 (prefix STD code)
Lost / stolen card
1800 180 1290 (option 2)
Fraud reporting
customercare@sbicard.com / 1800 180 1290
Email
customercare@sbicard.com
NRI helpline (international)
+91 22 6193 7187
Branch locator
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Numbers and contact methods sourced directly from SBI Card's public help pages. The bank may update contact options without notice — verify on the bank's official website before any financially sensitive action.

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FAQ

What is the SBI Card credit card customer care number?
The 24×7 SBI Card credit card customer care number is 1860 180 1290 / 39 02 02 02 (prefix STD code). Available all days for billing queries, dispute filing, statement requests, and general support. For lost/stolen card reporting, use 1800 180 1290 (option 2).
How do I report a fraudulent transaction on my SBI credit card?
Report fraud immediately via customercare@sbicard.com / 1800 180 1290. Under RBI's Limited Liability circular (July 2017), if you report unauthorised electronic transactions within 3 working days, your liability is zero. Between 4-7 days, liability is capped at ₹5,000-25,000 depending on card tier. After 7 days, liability is uncapped.
Can I email SBI for credit card support?
Yes. Email customercare@sbicard.com with your card number's last 4 digits + registered mobile number for any non-urgent query. Response SLA is typically 24-48 hours. For time-sensitive issues (fraud, lost card, EMI conversion request), phone is faster.
Is there a separate NRI helpline for SBI credit cards?
Yes. NRIs can call +91 22 6193 7187 from outside India (paid international call). The NRI desk handles NRE/NRO account-linked credit cards, foreign-currency billing queries, and OCI cardholder issues. Indian-resident customers should use the standard 24×7 line 1860 180 1290 / 39 02 02 02 (prefix STD code).
What if SBI customer care doesn't resolve my issue?
Escalation ladder: (1) ask for a complaint reference number on the first call. (2) If unresolved in 7 days, escalate via email to customercare@sbicard.com. (3) Escalate to the bank's Principal Nodal Officer (published on the bank website). (4) If still unresolved after 30 days, file a complaint with the RBI Banking Ombudsman via cms.rbi.org.in — it's free and resolution is typically within 30 days.
RBI regulatory notice

Regulated by Reserve Bank of India.

Credit cards in India are issued by banks and NBFCs licensed by the Reserve Bank of India. Card issuance, credit limit, interest rate (APR), fees, and reward structures are at the sole discretion of the issuer subject to KYC, credit profile, and internal policy. Rates and benefits shown on this page are issuer-published and may change without notice — verify on the issuer's official website before applying.

Risk note: Carrying revolving credit-card balances at typical APRs of 36–48% per annum is one of the most expensive forms of debt in India. Always pay the total amount due, not just the minimum.

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